Detailed Advice Service

*TIP Consider writing your facts down in a word document on your pc then copy and paste in to the form below, this way you can take your time to explain your situation properly.

Your Name (required)

Your Email (required)

Your Address (required)

Name of Goods / Services Purchased

Date of Purchase / Payment

Name of Retailer / Trader

Method of Payment

Detailed Facts (Max 1200 words)

Steps taken by you so far (Max 300 words)

What redress are you seeking (refund, money etc)

Are you Human?

(Required) Please Agree that you have read and understand our Terms & Conditions of service. (
Read T&C's Here)

Terms and Conditions

We want you to know how our service works and why and how we handle your data. Please state that you have read and agreed to these terms and conditions.

I Agree to the Terms and ConditionsTerms and Conditions

Please leave this field empty.

Contact Permission

Occasionally we would like to newsletters and offers and the latest info from Consumer Genie by Email, post, SMS and other electronic means. We take your privacy very seriously and will only use your personal infomrmation to administer your account and to provide the services you have requested from us. If you consent to us contacting you for this purpose please tick to say how you would like us to contact you.
PostEmailTelephoneSMS

Are You Human?

[wpgdprc "By using this form you agree with the storage and handling of your data by this website."]