From 13th June 2014 if you enter into a contract for gas or electricity (or water) on the phone, over the internet or at your home, in most cases you must be given at least 14 days in which to cancel the contract.  You can agree for the service to start before that time, but you still have the 14 …

The types of service we use may use online vary from ordering a take-away, to arranging a new mobile phone contract – but whatever the service, it will be covered by the Supply of Goods and Services Act 1982. When you arrange the service at a distance (by phone or on the internet) then you will also be covered for some …

For most holidays that you book, whether it is in a travel agents or on-line, you will not have any cooling off period. If you book a hotel and flights together, then in most cases any claim you have will fall under the Package Travel Regulations.  If you purchase them separately, then you will have to claim against then separately …

When you enter into a contract for broadband or telephone services, the provider must comply with the Supply of Goods and Services Act, and the Consumer Contracts Regulations. If you purchase a mobile phone then any claim you have if it becomes faulty will be under the Sale of Goods Act.  If you purchase a mobile phone as part of a service …

Every time you shop on the internet you are entering into a contract, and if you order goods by telephone or fax or other means without even meeting the seller, you are entering into a contract. When you buy online, the Sale of Goods Act applies and goods must be as described, of satisfactory quality and fit for their purpose.  …

Every day we enter into contracts without even thinking about it – when we buy the papers, shopping, eating out or taking a taxi.  This is because contracts do not have to be in writing in order for them to be binding.  In most cases, all that is needed is: An offer; and An acceptance; and Consideration – money or …